30-Day Return & Refund Policy

At Evello, we want you to feel confident with your purchase. If something isn't right, we're happy to work with you to find the best solution. Please review our return and refund guidelines below.

30-Day Return Window

Return requests must be submitted within 30 days of the date your order was delivered.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Free from stains, odors, damage, or signs of wear
• Returned with any original packaging when applicable
• Accompanied by your order information or proof of purchase

Full refunds will not be accepted for return requests made after the 30-day return window.

Sizing & Exchanges

We understand that sizing mistakes can happen. We provide sizing information and a Size Chart on our product page to help you select the appropriate size before ordering.

If you order the wrong size, a full refund will not be provided solely due to an incorrect size selection. However, we are happy to help you exchange your item for a more suitable size when available.

To complete a size exchange, the original item must first be returned and meet our return eligibility requirements. Once the return has been received and approved, we can arrange shipment of the replacement size.

Additional shipping costs may apply to exchanges.

Damaged or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible and include clear photos showing the issue.

Once we review the information provided, we will work with you to resolve the problem and, when appropriate, provide a replacement at no additional product cost.

Please do not intentionally damage, alter, or dispose of an item before contacting us, as doing so may affect our ability to verify the issue.

Washing & Customer-Caused Damage

Please follow the recommended care instructions when washing and caring for your items.

Evello is not responsible for damage caused by improper washing, drying, misuse, neglect, alterations, or failure to follow the provided care instructions. Items damaged after delivery as a result of improper care are not considered defective and are not eligible for a refund or replacement on that basis.

Return Shipping

Unless an item arrived damaged, defective, or incorrect due to an error on our part, customers may be responsible for the cost of returning their order.

We recommend using a trackable shipping method for returns. Evello cannot guarantee receipt of return packages that are lost while being shipped back to us.

Refunds

Once your eligible return has been received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.

Original shipping charges and other applicable shipping fees may be non-refundable unless the return is the result of an error on our part.

Contact Us

To request a return, exchange, or assistance with a damaged or incorrect item, please contact us at evellosupport@gmail.com.

Please include your order number, reason for contacting us, and any relevant photos so our team can assist you as quickly as possible.