Return Policy

30-Day Return Policy

At Evello, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery for a refund or replacement.

Eligibility for Returns

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The item must be in its original condition.
• The item must include all original packaging and accessories.
• Proof of purchase may be required.

Non-Returnable Items

For hygiene and safety reasons, items that have been damaged through misuse, excessive wear, or unauthorized modifications may not be eligible for return.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package. We will work quickly to resolve the issue.

Refunds

Once your return has been received and inspected, we will notify you of the approval status of your refund. Approved refunds will be processed back to your original payment method.

Please note that it may take several business days for your bank or payment provider to post the refund to your account.

Contact Us

For return requests or assistance, please contact our support team through our Contact Us page.